IMPORTANT INFORMATION: Bright Healthcare will officially shut down all health plan operations effective 12/31/2024. Mail received after this date will be returned to sender. The time-limits for claims and Appeals & Grievance items have expired in most instances. Federal regulatory requirements of the No Surprise Billing Act, Bright Healthcare members may not be balanced billed for services except for applicable member cost-share (deductibles, co-insurance, copays).
Bright HealthCare is no longer offering health insurance plans, including Individual and Family (ACA), Medicare Advantage, and Small Group plans.
Insurance coverage and operations ceased, and provider contracts were terminated on December 31, 2022 (except in Texas, where some policies were active until July 31, 2023).
If you believe you have relevant business, follow the directions below.
For Texas Policies Only:
You must contact the resources set up by the Texas Special Deputy Receiver. For support and information about the Texas receivership decision, click here.
For All Other Policies:
Mail your inquiries to:
NeueHealth
Attn: Bright HealthCare Runout Operations
8000 Norman Center Drive, Suite 900
Minneapolis, MN 55437
For any mailed inquiries please include contact information for any follow up necessary to resolve your inquiry (email address is preferred).
FEDERAL NO SURPRISES ACT
Reimbursement is based on the regulations under the No Surprises Act or applicable state law. Member is not responsible and cannot be balanced billed for covered out of network services beyond allowed amount. For more information on open negotiations and dispute resolution please visit: Provider Resources - ClearHealth Strategies for all other NSA inquiries