Bright HealthCare is no longer offering health insurance plans of any kind, including Individual and Family (ACA), Medicare Advantage, and Small Group plans.
We had stopped offering coverage of any kind on December 31, 2022 (except in Texas).
Please review the resources on this page in full before reaching out for any support.
Members with policies in Texas
The information on this page is not valid for Texas policies, you must contact the resources set up by the Texas Special Deputy Receiver. For support and information about the Texas receivership decision, click here (https://brighthealthcaretxsdr.com/).
Members with policies in all other states
Claims: The timely filing period for ALL new claims has passed and submissions will be denied for this reason.
Appeals: The timely filing period has passed for appealing the vast majority of claim decisions. If you believe you are within timely filing guidelines, please follow the directions below for the state relevant to the policy.
Other inquiries or issues: It has been over 18 months since any active policy with Bright Health (outside of Texas) and we have very limited operations remaining as there are limited issues or inquiries that can be considered relevant at this time. Please be mindful of the few remaining resources to support requests.
Member Hub
The Member Hub remains accessible. You can review information about past claims and other account history. To access the Member Hub, click here.
Appeal Directions
Inquiries about paid claims can be submitted through the contact information in the bottom section of this web page. If an Appeal is necessary, please be sure to follow the directions for the state where the policy was valid.
Submitting appeals for TX: Refer to Texas SDR website, click here (https://brighthealthcaretxsdr.com/)
Submitting appeals for CA, GA, UT, or VA: Fax #: (877) 471-0295 OR Bright Health P.O. Box 1519 Portland, ME 04101
Submitting appeals for AL, AZ, CO, FL, IL, OK, NC, NE, SC, or TN: Fax #: (888) 965-1815 OR Bright Health 8000 Norman Center Dr Ste 900 Minneapolis, MN 55437
All appeals must include:
- Patient's name and Member ID
- Provider's name
- The date(s) of the medical service(s)
- Description of the adverse determination, including what was denied
- The reason the member disagrees with the adverse determination
- Any documentation, including medical records, to support the member’s position
- If the adverse determination is based on a contractual exclusion, the member may want to submit evidence from a medical professional indicating that there is a reasonable medical basis for the exclusion not to apply
For additional inquiries
Although the expectation is for there to be limited relevant inquiries, we are still available and ask for patience for resolution with any inquiry or issue. PLEASE BE CERTAIN TO FOLLOW THE INSTRUCTIONS FOR THE STATE WHERE YOU RESIDED WHEN HAVING THIS POLICY. Any inquiry not following the correct communication path will not receive a response.
Inquiries for CA, GA, UT, or VA: Call 844-926-4525
Inquires for AL, AZ, CO, FL, IL, OK, NC, NE, SC, or TN: Email MemberServices@Neuehealth.com
Inquires for TX: Follow the instructions on the SDR website (https://brighthealthcaretxsdr.com/)